Parts & Service

Your local Kadant PAAL team is always available to provide technical support and advice. Whether you need to log in to your PAAL baler remotely, troubleshoot an issue over the phone, or receive a site visit from one of our service engineers, we are committed to providing effective, reliable service to our customers.

Customer Support

All specialized Kadant PAAL Service Engineers are trained intensively at the headquarters in Osnabrück, Germany. Our professionals can install, commission, service, and repair any Kadant PAAL machine. Our experts can also provide in-depth training for the customer’s operational team. This support is essential to maximize the benefits of a Kadant PAAL high-performance baling press.

Worldwide Network

Kadant PAAL’s service network covers all countries in which our balers are sold. Our service technicians on site will always speak the customer’s language. Many customers have learned that using their local Kadant PAAL team for routine service inspection and maintenance maximizes their baler’s productivity and minimizes their long-term operating costs.

Spare Parts

With four main branches in Europe and additional bases worldwide, Kadant PAAL pursues a strategy of keeping close to our customers to supply any necessary spare parts as quickly as possible.

As standard, Kadant PAAL’s machine documentation includes comprehensive lists of parts subject to wear, spare parts, and exploded assembly drawings.

WebShop

Conveniently find and order parts directly online with WebShop. Access the 3D drawing of your baler and select the part’s sub-assembly to view delivery time. Or, put the part in the basket to request a quote or place your order. It’s that simple!

Remote Maintenance

Our remote service support (RSS) system allows our technical experts to connect remotely to the baler. Our technical experts will be able to interrogate the machine to identify the causes of any faults, alarms, or performance issues. Settings can be remotely changed, and software updates can be remotely installed in order to improve baler performance.

Preventive Maintenance

Our inspections are carried out by our specially trained field service technicians. We can set a standard or customized contract based on regular service inspections, safety checks, and preventive maintenance including wear parts or warranty extension. After the visit, you receive a detailed checklist and a proposal action plan.

Predictive Maintenance

PAAL PrediX is an application developed to analyze signs of wear by measuring energy consumption, monitoring and qualifying the recurrence of any issues, and tracking the performance of your operations. The objective is simple: to limit or avoid production downtime.

PAAL Academy

We support your team by providing several training programs for baler operators, maintenance staff, and expert baler maintenance technicians-- on site or in our German factory. This training, provided by our technical trainers, is tailored to your specific needs for real-world application. Contact us for more information.

Refurbishment

We offer bespoke programs for your baler’s refurbishment. Receive a partial refurbishment at your site, or give your baler a second life with a complete refurbishment in our German workshop. Whether your goal is to save money or support your sustainability initiatives, we have a solution for your needs.

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